Refund policy

We hope you love everything you purchase from Poppy & Vine. Because we are a small, independently owned boutique with limited inventory, we do not offer monetary refunds for change-of-mind returns. Eligible returns will be issued as Poppy & Vine store credit.

Return Window

Eligible items may be returned:

In-store purchases: Within 7 days of the original purchase date.
Online orders: Within 7 days of confirmed delivery.

Online returns must be approved before being mailed back. Contact us through our Contact Us page with your order number and the item you would like to return.

Return Eligibility

To qualify for store credit, merchandise must be:

Unworn, unused, and unwashed
Free from makeup, deodorant, perfume, pet hair, smoke, stains, and other signs of wear
Returned with all original tags and packaging attached
Accompanied by a receipt, gift receipt, or order confirmation
Returned within the applicable return window

Poppy & Vine reserves the right to refuse items that do not meet these conditions.

Store Credit

Approved returns will receive store credit for the original amount paid for the merchandise, excluding shipping charges and discounts.

Store credit:

May be used online or in store, subject to the format in which it is issued
Is not redeemable for cash except where required by law
Cannot be applied retroactively to a previous purchase
Will be issued after the returned item has been received and inspected

Please allow up to 3–5 business days after delivery of your return for inspection and processing.

Exchanges

Because our inventory and available sizes change quickly, we cannot guarantee direct exchanges.

The easiest option is to return the original item for store credit and place a new order for the preferred size, color, or style. Items are not reserved while a return is in transit.

Final-Sale Items

The following items are final sale and cannot be returned or exchanged:

Clearance and final-sale merchandise
Items discounted by 30% or more
Gift cards and store credit
Earrings and pierced jewelry
Undergarments, bodysuits, swimwear, and intimate apparel
Beauty, skincare, body-care, bath, and personal-care products
Refill products and opened household products
Food, drink mixes, and other consumable goods
Plants
Event tickets, appointments, workshops, and custom products
Items marked “final sale” in the product description or at checkout

Promotional purchases may have additional return restrictions when clearly stated in the promotion.

Return Shipping

Customers are responsible for return-shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are nonrefundable. Poppy & Vine is not responsible for return packages that are lost, damaged, or delivered to the wrong address. We strongly recommend using a trackable shipping method and keeping the tracking receipt.

Packages sent without prior approval or delivered cash-on-delivery may be refused.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

Contact us within seven days of delivery if you receive an item that is damaged, defective, or different from what you ordered. Include:

Your order number
A description of the problem
Clear photos of the item
Photos of the shipping packaging, when applicable

Do not wear, wash, use, or discard the item or packaging before contacting us.

Approved claims will be resolved appropriately through a replacement, repair, store credit, or refund to the original payment method when required by the circumstances or applicable law. Poppy & Vine will cover reasonable return-shipping costs for an approved damaged, defective, or incorrect item.

Orders That Cannot Be Fulfilled

If Poppy & Vine cancels an item because it is unavailable, cannot be shipped within the agreed timeframe, or otherwise cannot be fulfilled, payment for that unfulfilled item will be refunded to the original payment method rather than issued as store credit.

Gifts

Eligible gift returns may be issued as store credit to the gift recipient when a gift receipt or order information is provided.

Refunds cannot be issued to a gift recipient’s payment method. Any payment refund required for an order must be returned to the original purchaser’s payment method.

Orders Using Discounts or Store Credit

Store credit will reflect the actual amount paid for the returned item after discounts.

When an order was paid partly with store credit and partly with another payment method, the return will generally be issued as store credit, except when a refund to the original payment method is required by law or results from Poppy & Vine being unable to fulfill the order.

Policy Abuse

Poppy & Vine may limit or refuse returns in cases involving repeated excessive returns, suspected fraud, altered merchandise, wardrobing, or other abuse of this policy.