Shipping policy

Thank you for shopping with Poppy & Vine! Please review the product description before ordering, especially when purchasing preorder or made-to-order items.

Order Processing

In-stock orders are typically processed and prepared for shipment within 1–3 business days after the order is placed. Business days are Monday through Friday, excluding holidays.

Processing time is separate from carrier transit time. You will receive a shipping confirmation email with tracking information once your order has been fulfilled.

During holidays, launches, sales, severe weather, or other high-volume periods, processing may take slightly longer.

Preorders

Preorder items will include an estimated shipping timeframe in the product description. These dates are estimates and may change because of production, vendor, or transportation delays.

If we learn that we cannot ship your order within the timeframe originally stated, we will contact you with the updated timeframe and provide the option to continue waiting or cancel the unshipped item for a refund.

Shipping Rates and Delivery

Available shipping methods, rates, and estimated delivery times are shown at checkout.

Poppy & Vine does not currently offer guaranteed overnight shipping. Delivery dates provided by the carrier are estimates and are not guaranteed.

Once your package has been accepted by the shipping carrier, transit delays caused by weather, holidays, carrier volume, transportation interruptions, or other circumstances outside our control may occur.

Tracking

Tracking information will be emailed to the address provided at checkout. Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error. We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee changes after an order has been processed or transferred to the carrier.

If an order is returned to Poppy & Vine because of an incorrect, incomplete, or undeliverable address, the customer will be responsible for any additional shipping charges required to resend the order. Original shipping charges are nonrefundable.

Lost, Delayed, or Missing Packages

If tracking shows that your package is delayed or missing, please contact us so we can help review the tracking information and, when appropriate, assist with a carrier search or claim.

If tracking shows delivered but you cannot locate the package, please:

Allow 24 hours, as carriers occasionally mark packages delivered shortly before arrival.
Check with household members, neighbors, apartment offices, and other secure delivery locations.
Contact the shipping carrier using your tracking number.
Contact Poppy & Vine if the package still cannot be located.

Poppy & Vine will review missing-package concerns individually. Replacement or refund eligibility may depend on tracking information, carrier findings, available inventory, shipping insurance, and applicable law.

Damaged Packages

Please contact us within seven days of delivery if your shipment arrives damaged.

Include:

Your order number
Photos of the packaging
Photos of the damaged product
A brief description of the issue

Please keep the packaging and damaged merchandise until we confirm whether the carrier requires them for a claim. We will work with you toward an appropriate resolution based on the circumstances, available inventory, and applicable law.

Local Pickup

Orders placed for local pickup are not ready until you receive a pickup-ready notification. Please bring your order confirmation when picking up your purchase.